Privacy Policy

1. Controller and contact

The controller is Neschtli, Zurich, Switzerland. Privacy requests may be sent to [email protected].

2. Data we process

Depending on how you use the service, we process:

• your email address;
• your full name when you provide it during payment or when contacting us;
• subscription information, including Free or Premium, start, status, cancellation, and whether payment is active, pending, failed, or ended;
• your chosen search and alert preferences;
• payment-provider references needed to associate the subscription with your account.

Complete card or bank details are entered with and processed by the payment provider under its own privacy notice.

3. Why we use the data

We use this data to administer your account and subscription, determine who has paid and who has not, send the apartment and service emails you requested, associate payments and cancellations, handle support requests, and comply with legal obligations.

4. Recipients and service providers

Data may be shared where necessary with providers that support the service. These include hosting and infrastructure providers, email providers, and the payment provider identified at checkout, currently Stripe. They process data to provide their service or meet their own legal obligations.

5. Processing abroad

Some providers may process data in Switzerland, the European Economic Area, the United States, or other countries identified in their privacy notices. Where required, such transfers rely on safeguards provided by applicable law.

6. Retention

We keep data for as long as needed for an active or ended subscription, email delivery, payment records, support, the establishment or defence of legal claims, and statutory retention duties. Data is then deleted or anonymised unless another legal basis requires its continued retention.

7. Your rights

Subject to applicable data-protection law, you may request access to your data, correction of inaccurate data, deletion or restriction of processing, delivery or transfer of certain data, and may object to processing. Legal exceptions and retention duties remain unaffected.

To exercise these rights, contact [email protected]. A reasonable identity check may be required to prevent unauthorised disclosure.

8. Local storage and external payments

The website may store a technical access token in your browser's local storage so that you can manage your subscription. When you open an external checkout, the payment provider may use its own cookies or similar technologies under its privacy notice.

9. Data security

Appropriate technical and organisational measures are used for the data processed. No method of transmission or storage can, however, be guaranteed to be entirely risk-free.

10. Changes

This Policy may be updated when the service, providers, or legal requirements change. The current version is published on this page.